Every Island Collection piece is designed by Phil Carpenter and made by hand, so each one is a little different. Here is how we get your piece to you, and what happens if something goes wrong on the way.
Delivery
- Free local delivery on orders of $450 or more, within 150 miles of our New Smyrna Beach warehouse.
- Orders under $450 are pickup only. Pick up free at our New Smyrna Beach warehouse, by appointment. Call (386) 410-2212 to set a time.
- Outside our delivery area: we don’t ship at this time. If you’d like a larger piece delivered farther away, call us and we’ll see what we can do.
- Hanging: delivery doesn’t include hanging or installation. Phil is always happy to recommend how a piece, or a group of pieces, will look best on your wall.
Payment
Online orders are paid at checkout by card, Apple Pay or Google Pay, processed securely by Square. At the warehouse we accept card, cash, check or Zelle.
Returns
All sales are final. Because each piece is made by hand, color, wood grain and size may vary slightly from the photos. Some room photos are illustrations; check each piece’s listed dimensions to see how it will fit your wall.
Damaged in delivery? Let us know within 48 hours of receiving your piece, with photos of the damage and the packaging, and we will replace it. If no replacement is in stock, we will refund you in full.
Questions
Call (386) 410-2212 or email islandlivingnsb@gmail.com. We are happy to help you choose the right piece and size for your wall.